EduLevel

    EduLevel — Terms and Conditions

    Last Updated: 12 July 2026

    These Terms and Conditions (the "Terms") govern access to and use of the EduLevel platform, including the EduLevel website, web application, Android application (including any APK distribution), and all related features, content, tools and services (collectively, the "Services"). The Services are owned and operated by APEXLEVEL TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at 210 Uasav Mahanagar, Mahanagar, Bareilly – 243006, Uttar Pradesh, India, CIN U62099UP2026PTC249198 (the "Company", "we", "us" or "our").

    PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY (WHICH IS INCORPORATED INTO THESE TERMS BY REFERENCE). IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

    THESE TERMS CONTAIN, AMONG OTHER THINGS: (A) A NO-REFUND POLICY (SECTION 7); (B) BROAD DISCLAIMERS OF WARRANTIES (SECTION 15); (C) A LIMITATION AND EXCLUSION OF THE COMPANY'S LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW (SECTION 16); AND (D) YOUR OBLIGATION TO INDEMNIFY THE COMPANY (SECTION 17). YOUR ATTENTION IS SPECIFICALLY DRAWN TO THESE PROVISIONS.

    These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made thereunder. They are generated by a computer system and do not require any physical or digital signature.

    1. About these Terms; Acceptance

    1.1. These Terms form a legally binding agreement between you and the Company. "You" or "User" means any person who accesses or uses the Services, including students, parents, guardians and teachers, and, where the User is a minor, includes the minor's parent or legal guardian.

    1.2. By clicking "I agree", completing OTP verification, creating an account, making a payment, or otherwise accessing or using any part of the Services, you accept these Terms and represent that you have the legal capacity to do so (or, in the case of a minor, that the minor's parent or legal guardian has accepted these Terms on the minor's behalf).

    1.3. Additional terms may apply to specific features, offers or promotions. Such additional terms are incorporated into these Terms and, in the event of conflict, prevail over these Terms in respect of that feature, offer or promotion.

    2. Eligibility; Minors and Parental Consent

    2.1. The Services are designed for school students preparing for CBSE and similar curricula, together with their parents, guardians and teachers.

    2.2. If you are under 18 years of age, you may use the Services only if your parent or legal guardian: (a) has reviewed and accepted these Terms and the Privacy Policy on your behalf; (b) has provided consent to your use of the Services (including the collection and processing of your personal data as described in the Privacy Policy); and (c) supervises your use of the Services. By permitting a minor to use the Services, the parent or legal guardian: (i) agrees to be bound by these Terms both personally and on behalf of the minor; (ii) accepts full responsibility and liability for the minor's use of the Services, including all payments, acts and omissions; and (iii) confirms that all consents required under applicable law (including the Digital Personal Data Protection Act, 2023) have been validly given.

    2.3. We may, but are not obliged to, verify age or parental consent. We may suspend or terminate any account where we believe the requirements of this Section 2 are not met, without any liability or refund.

    3. The Services

    3.1. The Services include, without limitation: AI-powered voice and text teaching sessions; doubt-solving; practice questions and hints; flashcards and spaced-repetition revision; tests and AI-based test/answer-sheet evaluation; study planning tools; progress tracking and reports for students and linked parent or teacher accounts; and related communications and notifications.

    3.2. The Services are delivered substantially by artificial intelligence. Voices, characters and personas appearing in the Services (including any teacher persona such as "Vidya ma'am") are AI-generated characters and not human teachers, unless we expressly state otherwise in writing. References to "teacher", "ma'am", "sir" or similar within the Services describe the AI experience only and are not a representation that a human is providing instruction.

    3.3. The Services are a supplementary self-study aid. They are not a school, tuition centre, coaching institute or formal educational institution, do not confer any certification, qualification or recognition, and are not affiliated with, endorsed by or approved by CBSE, NCERT or any board, government body or examination authority.

    3.4. We may add, modify, suspend, limit (including by way of usage quotas, fair-use caps or feature gates) or discontinue any part of the Services at any time, with or without notice, and without any liability to you.

    4. AI-Generated Content; No Professional Advice; No Outcome Guarantees

    4.1. AI output may be wrong. Content generated by artificial intelligence — including explanations, answers, hints, solutions, evaluations, marks, feedback, study plans and spoken responses — is generated by statistical models and may be inaccurate, incomplete, outdated, misleading or inappropriate, notwithstanding our efforts to improve quality. You must independently verify all AI output against your prescribed textbooks, teachers and official sources before relying on it. You use and rely on AI output entirely at your own risk.

    4.2. AI-based evaluation of tests and answer sheets is indicative only and is not a prediction, replica or guarantee of how any board, school or examiner would mark the same work.

    4.3. Nothing in the Services constitutes professional, academic, career, psychological, medical, legal or financial advice. The Services are not designed to respond to emergencies or to provide counselling of any kind.

    4.4. NO GUARANTEE OF RESULTS. WE MAKE NO REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER REGARDING MARKS, GRADES, RANKS, EXAM RESULTS, ADMISSIONS, SELECTION OR ANY OTHER ACADEMIC OR OTHER OUTCOME. OUTCOMES DEPEND ON FACTORS OUTSIDE OUR CONTROL, INCLUDING THE INDIVIDUAL STUDENT'S EFFORT AND ABILITY. ANY TESTIMONIALS, EXAMPLES OR STATISTICS ARE ILLUSTRATIVE ONLY.

    5. Accounts and Registration

    5.1. Registration is via mobile-number verification (OTP). You must provide accurate, current and complete information (including name, class and, where requested, a parent/guardian contact number) and keep it updated.

    5.2. You are solely responsible for maintaining the confidentiality and security of your account, your device and any OTP received by you, and for all activities occurring under your account. Never share an OTP with anyone. The Company shall have no liability for any loss arising from unauthorised use of your account.

    5.3. Accounts are personal and non-transferable. One account per person; you may not create accounts by automated means, impersonate any person or misrepresent your class, age or identity. We may limit the number of devices or simultaneous sessions through which an account may be accessed, and may sign out, block or restrict access that exceeds those limits or that we suspect involves account sharing.

    5.4. Parent and teacher accounts may be linked to a student account, in which case the linked accounts can view the student's learning activity, progress, plans and related data, as described in the Privacy Policy.

    6. Subscriptions, Pricing and Payments

    6.1. Parts of the Services are paid, including subscription plans and one-time purchases. Current pricing, plan contents, usage limits (for example, weekly audio-minute caps) and billing frequency are displayed in the Services at the point of purchase. Unless stated otherwise, all prices are in Indian Rupees and inclusive of applicable GST. Before purchasing, you are responsible for satisfying yourself — including by using the free features — that the Services are compatible with, and perform acceptably on, your device and network; incompatibility or performance issues are not grounds for any refund (Section 7).

    6.2. Introductory offers and trials. We may offer introductory pricing (for example, an introductory charge of ₹1 for a limited number of days). UNLESS YOU CANCEL BEFORE THE END OF THE INTRODUCTORY PERIOD, YOUR PLAN WILL AUTOMATICALLY CONVERT TO A PAID RECURRING SUBSCRIPTION AT THE THEN-APPLICABLE PRICE DISCLOSED AT CHECKOUT, AND THAT PRICE WILL BE CHARGED USING YOUR AUTHORISED PAYMENT METHOD. Introductory offers are limited to one per user, may be withdrawn or modified at any time, and may not be combined with other offers.

    6.3. Auto-renewal and UPI AutoPay / e-mandates. Subscriptions renew automatically at the end of each billing cycle until cancelled. Where you authorise payment through UPI AutoPay, e-mandate, standing instruction or a similar recurring-payment instrument, you authorise us and our payment processor to debit the subscription fee (up to the mandate limit you approve) on or around each renewal date. Pre-debit notifications, mandate management and debit execution are handled by your bank, UPI app and/or the payment processor in accordance with applicable RBI directions; the Company is not responsible for the timing, delivery or content of such notifications.

    6.4. Cancellation. You may cancel a subscription or revoke a mandate at any time through the Services, through your UPI/banking app, or by contacting us at contact@edulevel.ai. Cancellation takes effect at the end of the then-current billing period. Cancellation stops future charges only; it does not entitle you to any refund or credit for amounts already charged, including for any unused portion of the current period (see Section 7). To avoid being charged for the next period, you must cancel at least 48 hours before the renewal date.

    6.5. Payment processing. Payments are processed by third-party payment gateways and aggregators (currently Razorpay). We do not collect or store your full card, UPI PIN or bank credentials. Your use of a payment method is additionally subject to the payment processor's and your bank's terms. The Company is not responsible for any failure, decline, delay, error or unauthorised transaction attributable to the payment processor, your bank, your UPI app or the payment ecosystem.

    6.6. Failed payments. If a renewal charge fails, we may retry the charge and/or suspend or downgrade paid features until payment succeeds. Non-payment does not automatically cancel a subscription.

    6.7. Price changes. We may change prices, plan contents, quotas and offers prospectively at any time. For existing recurring subscriptions, changed prices apply from the next renewal, and your continued use or failure to cancel constitutes acceptance.

    6.8. Taxes. You are responsible for any taxes, duties or levies applicable to your purchases other than taxes on the Company's income.

    6.9. Chargebacks. Initiating a false, unjustified or abusive chargeback or payment dispute is a material breach of these Terms. We may suspend or terminate the account concerned, recover the disputed amounts and associated costs, and contest the chargeback with evidence of your use of the Services.

    7. No Refund Policy

    7.1. ALL PAYMENTS MADE TO THE COMPANY ARE FINAL AND NON-REFUNDABLE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NO PAYMENT, FEE OR CHARGE OF ANY KIND — INCLUDING SUBSCRIPTION FEES, RENEWAL CHARGES, INTRODUCTORY OR TRIAL CHARGES (INCLUDING ANY ₹1 OR OTHER INTRODUCTORY CHARGE), ONE-TIME PURCHASES, ADD-ONS AND PROMOTIONAL PURCHASES — IS REFUNDABLE, RETURNABLE OR EXCHANGEABLE, IN WHOLE OR IN PART, FOR ANY REASON, AND NO CREDIT, PRO-RATA ADJUSTMENT OR CARRY-FORWARD WILL BE PROVIDED.

    7.2. Without limiting Section 7.1, no refund or credit will be given for: (a) change of mind, dissatisfaction with the Services or with AI output quality; (b) non-use or partial use of the Services, including unused days of a billing period or unused quotas (such as audio minutes); (c) accidental, mistaken or unauthorised purchases made from your account or device, including purchases made by a minor using your payment method; (d) failure to cancel before an automatic renewal or trial conversion, including where you did not see or read a pre-debit notification; (e) device, browser, network or connectivity issues, or incompatibility of your device with the Services; (f) modification, limitation, suspension or discontinuation of any feature or of the Services; (g) suspension or termination of your account for breach of these Terms; (h) downtime, interruptions, errors or defects of any kind; or (i) price drops, new offers or promotional pricing introduced after your purchase.

    7.3. Sole exceptions. The only exceptions to this policy are: (a) where an amount has been debited from your payment instrument but the corresponding subscription or purchase was not activated at all due to a technical failure, in which case the failed transaction will be reversed in accordance with applicable RBI directions on failed transactions after verification with the payment processor; (b) verified duplicate debits for the same order, in which case the duplicate amount will be refunded after verification; and (c) any refund that is required by applicable law and cannot lawfully be excluded. Any refund under this Section 7.3 will be made only to the original payment instrument and is subject to the processing timelines of the payment processor and banks.

    7.4. You acknowledge that the pricing of the Services reflects, and is conditional upon, this no-refund policy, and that this policy was disclosed to you before purchase.

    8. Communications Consent (Calls, WhatsApp, SMS, Email, Push)

    8.1. By registering, you (and, for a minor's account, the parent/guardian) expressly consent to receive from us and our service providers: (a) transactional and service communications (OTPs, payment and mandate notifications, session updates, safety notices, account and support messages); and (b) educational, promotional and marketing communications — in each case by voice calls (including pre-recorded, automated and AI-generated voice calls, such as calls made by our AI teacher persona), SMS, WhatsApp, email, in-app messages and push notifications, at the contact numbers and addresses you provide (including any parent/guardian number).

    8.2. This consent constitutes your express consent for the purposes of the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR) and applies notwithstanding any registration of your number on the DND/NCPR registry. You may withdraw consent to promotional communications at any time through the opt-out mechanism provided in the communication or by writing to contact@edulevel.ai; transactional and service communications will continue as long as you hold an account.

    8.3. Calls placed to or received from us may be recorded and processed (including by AI systems) for service delivery, quality, safety, training and compliance purposes, as described in the Privacy Policy.

    9. License to Use the Services

    9.1. Subject to these Terms and payment of applicable fees, the Company grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services, and to use content and AI output made available to you within the Services, solely for your own (or your child's/ward's) personal, non-commercial educational use.

    9.2. All rights not expressly granted are reserved by the Company. Nothing in these Terms transfers any ownership right to you.

    10. Acceptable Use; Prohibited Conduct

    You agree that you will not, and will not permit or assist anyone to:

    (a) copy, download, scrape, extract, record, screen-capture, reproduce, republish, distribute, sell, rent, sublicense or commercially exploit the Services or any content, questions, scripts, lessons, images, audio or AI output, except as expressly permitted;

    (b) reverse engineer, decompile, disassemble, probe or attempt to derive the source code, models, prompts or architecture of the Services, or circumvent any security, quota, paywall, proctoring, screenshot-restriction or access-control measure;

    (c) use automated means (bots, crawlers, scripts) to access the Services, or use the Services or any output to develop, train, benchmark or improve any competing product, dataset or AI model;

    (d) share, transfer or pool accounts or OTPs, or access another user's account or data;

    (e) misuse AI features, including by attempting to make the AI produce unlawful, harmful, hateful, sexual, violent, self-harm-related or otherwise inappropriate content, or by attempting "jailbreaks" or prompt injection;

    (f) upload or transmit any content that is unlawful, infringing, obscene, defamatory, threatening, harassing, deceptive or harmful, or that contains malware or another person's personal data without authority;

    (g) use the Services to cheat in, or unfairly circumvent, any school, board or other examination or assessment, or misrepresent AI-generated work as human-marked or board-certified;

    (h) interfere with or disrupt the Services, servers or networks, impose an unreasonable load, or attempt unauthorised access to any system or data; or

    (i) use the Services in violation of any applicable law.

    We may investigate violations and may suspend or terminate access (without refund), pursue all available legal remedies and/or report to authorities where we consider it appropriate. Violations of these Terms — in particular unauthorised copying, recording, distribution or commercial exploitation of the Services or content — may also attract civil and/or criminal liability under applicable laws, including the Copyright Act, 1957 and the Information Technology Act, 2000. You acknowledge that any actual or threatened breach of Sections 9, 10 or 12 may cause the Company irreparable harm for which monetary damages would be an inadequate remedy, and the Company shall accordingly be entitled to injunctive and other equitable relief (without the requirement of posting any bond or proving damages), in addition to all other rights and remedies available to it.

    11. User Content

    11.1. "User Content" means content you submit to the Services, including voice inputs and speech captured during sessions and calls, chat and text inputs, uploaded files and images (such as answer sheets and question papers), feedback and support communications.

    11.2. You retain ownership of your User Content. You grant the Company a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) license to host, store, transmit, reproduce, process, transcribe, analyse, adapt and display your User Content for the purposes of operating, providing, securing, supporting and improving the Services (including improving our educational content, prompts and AI systems), and as otherwise described in the Privacy Policy. This license survives termination to the extent necessary for lawful retention, backups and compliance.

    11.3. You represent and warrant that you have all rights necessary to submit your User Content and that it does not infringe any third-party rights or violate any law. We may (but have no obligation to) review, moderate, refuse or remove User Content at our discretion. If the Services include any community, leaderboard or other public-facing feature, content and information you choose to post or display there may be visible to other users; you do so at your own risk and the Company has no liability for any use of such publicly shared content by others.

    11.4. If you provide suggestions, ideas or feedback, we may use them freely without restriction or compensation.

    11.5. Testimonials and publicity. If you (or, for a minor, the parent/guardian) submit a testimonial, review, rating, success story, photograph, image, video or voice recording, or otherwise consent to such use, you grant the Company a perpetual, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, adapt, publish and display the same — together with the student's first name, class, city, scores, ranks and results — within the Services and in the Company's marketing, advertising and promotional materials across any media (including social media), without further notice, approval or compensation, and you agree that recognition or featuring alone constitutes sufficient consideration. All marketing materials created using such content remain the sole property of the Company. To the maximum extent permitted by law, you release the Company Parties from, and waive, all claims arising out of such use, and this release binds your heirs and successors. You may withdraw this permission prospectively by writing to contact@edulevel.ai; we will make reasonable efforts to discontinue new uses within a reasonable period, but materials already published or in circulation may remain.

    12. Intellectual Property

    12.1. The Services and all associated content and materials — including software, code, models, prompts, lesson scripts, questions, answers, explanations, flashcards, diagrams, images, audio, AI personas and characters (including "Vidya ma'am"), designs, logos, trademarks, trade names and the "EduLevel" brand — are owned by or licensed to the Company and are protected by intellectual-property and other laws.

    12.2. As between you and the Company, and to the extent permitted by law, all right, title and interest in AI output generated within the Services vests in the Company; you may use such output solely as permitted under Section 9.

    12.3. You must not remove, obscure or alter any proprietary notices, and must not use the Company's or EduLevel's name, logo or marks without prior written consent.

    13. Session Monitoring, Recording and Proctoring

    13.1. For quality assurance, safety (including the safety of minors), abuse prevention, compliance and service improvement, learning sessions, voice interactions, calls and related activity on the Services may be monitored in real time and/or recorded, transcribed, stored and reviewed by authorised Company personnel and by our AI systems, as further described in the Privacy Policy. By using the Services (and, for minors, by the parent/guardian permitting such use), you consent to such monitoring, recording and review.

    13.2. Certain test or assessment features may include proctoring measures, such as restricting screenshots/screen recording and logging proctoring events. You consent to these measures when using those features.

    14. Third-Party Services

    The Services depend on third-party providers — including telecom operators, SMS/OTP providers, payment gateways and banks, cloud hosting, AI model providers, telephony providers, push-notification services and analytics providers. Third-party services are governed by their own terms and privacy policies. THE COMPANY DOES NOT CONTROL AND IS NOT RESPONSIBLE OR LIABLE FOR ANY THIRD-PARTY SERVICE, ITS AVAILABILITY, PERFORMANCE, SECURITY, ACTS OR OMISSIONS, including payment failures, SMS/OTP non-delivery, call quality, AI model behaviour or outages. The Services may also contain links to third-party websites, apps or resources; a link does not imply endorsement, you access linked resources entirely at your own risk, and the Company is not responsible for their content, terms, privacy practices, cookies or data collection.

    15. Disclaimer of Warranties

    15.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT, FEATURES AND AI OUTPUT ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS, WITHOUT WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, NON-INFRINGEMENT, AVAILABILITY, UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICES ARE FREE OF VIRUSES OR HARMFUL COMPONENTS.

    15.2. WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTY OR REPRESENTATION REGARDING: (A) THE ACCURACY OR SUITABILITY OF ANY AI OUTPUT, EVALUATION, MARK OR STUDY PLAN; (B) ANY ACADEMIC OR EXAMINATION OUTCOME; (C) COMPATIBILITY WITH YOUR DEVICE OR NETWORK; OR (D) CONTINUED AVAILABILITY OF ANY FEATURE, CONTENT, PLAN OR PRICE.

    15.3. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN (INCLUDING FROM ANY AI PERSONA), OBTAINED FROM THE COMPANY OR THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

    16. Limitation and Exclusion of Liability

    16.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS AND SERVICE PROVIDERS (COLLECTIVELY, THE "COMPANY PARTIES") SHALL HAVE NO LIABILITY WHATSOEVER TO YOU OR ANY THIRD PARTY — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, EQUITY OR OTHERWISE — ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, INCLUDING, WITHOUT LIMITATION, LIABILITY ARISING FROM OR RELATING TO: (A) USE OF OR INABILITY TO USE THE SERVICES; (B) ANY AI OUTPUT OR CONTENT, INCLUDING ANY ERROR, INACCURACY, OMISSION OR INAPPROPRIATE CONTENT; (C) ANY ACADEMIC, EXAMINATION OR OTHER OUTCOME; (D) INTERRUPTION, SUSPENSION, MODIFICATION, LIMITATION OR DISCONTINUATION OF THE SERVICES OR ANY FEATURE; (E) LOSS OF OR DAMAGE TO DATA, CONTENT OR PROGRESS; (F) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR ACCOUNT, DATA OR TRANSMISSIONS; (G) ANY THIRD-PARTY SERVICE, INCLUDING PAYMENT, TELECOM, HOSTING OR AI PROVIDERS; (H) ANY COMMUNICATION, CALL OR NOTIFICATION SENT OR NOT SENT; OR (I) ANY OTHER MATTER RELATING TO THE SERVICES.

    16.2. NO INDIRECT DAMAGES. WITHOUT LIMITING SECTION 16.1, THE COMPANY PARTIES SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OPPORTUNITY, EDUCATION OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    16.3. AGGREGATE CAP. IF, NOTWITHSTANDING SECTIONS 16.1 AND 16.2, ANY COMPANY PARTY IS HELD LIABLE BY A COURT, TRIBUNAL OR AUTHORITY OF COMPETENT JURISDICTION, THE MAXIMUM AGGREGATE LIABILITY OF ALL COMPANY PARTIES, TAKEN TOGETHER, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE LOWER OF (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE FIRST SUCH CLAIM, AND (B) ₹100 (RUPEES ONE HUNDRED).

    16.4. Basis of the bargain. You acknowledge that the exclusions and limitations in these Terms are a fundamental basis of the bargain between you and the Company, that the Services would not be provided at the stated prices without them, and that they apply even if any limited remedy fails of its essential purpose.

    16.5. Savings. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. If any exclusion or limitation in this Section 16 is held invalid or unenforceable in any respect, the remainder shall continue in full force, and the relevant liability shall be excluded or limited to the greatest extent permitted by applicable law.

    16.6. Any claim you may have must be brought in your individual capacity, and, to the maximum extent permitted by applicable law, not as part of any class, collective or representative proceeding.

    17. Indemnification

    You agree to defend, indemnify and hold harmless the Company Parties from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your (or, where you are a parent/guardian, the minor's) use or misuse of the Services; (b) your User Content; (c) your breach of these Terms or violation of any law or third-party right; (d) any payment instrument or contact number you provide, including claims by the holder of that instrument or number; or (e) any false, unjustified or abusive chargeback or dispute raised by you. The Company reserves the right to assume the exclusive defence of any matter subject to indemnification, in which case you agree to cooperate with the Company.

    18. Suspension and Termination

    18.1. You may stop using the Services and/or request account deletion at any time (subject to Section 6.4 regarding subscription cancellation).

    18.2. The Company may suspend, restrict or terminate your access to all or part of the Services, or delete your account, at any time, with or without cause and with or without notice, including for suspected breach of these Terms, suspected fraud or abuse, legal or safety reasons, or discontinuation of the Services. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NO SUSPENSION, RESTRICTION OR TERMINATION SHALL GIVE RISE TO ANY LIABILITY OF THE COMPANY OR ANY RIGHT TO A REFUND OR CREDIT.

    18.3. Upon termination, your license under Section 9 ends and you must cease using the Services. Sections 4, 7, 8.3, 11.2, 11.5, 12, 14, 15, 16, 17, 18.3, 21 and 22 survive termination.

    19. Changes to the Services and these Terms

    19.1. We may amend these Terms at any time by posting the updated Terms within the Services or on our website with a revised "Last Updated" date, and, where required by law, by providing additional notice. Amendments apply prospectively from posting.

    19.2. Your continued access or use of the Services after amended Terms are posted constitutes acceptance of the amendments. If you do not agree, your sole remedy is to stop using the Services and cancel any subscription (without refund of amounts already paid).

    20. Force Majeure

    The Company shall not be liable for any failure, delay or degradation in performance caused, directly or indirectly, by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, governmental or regulatory action, court orders, internet, telecom, power or infrastructure failures, or failures or outages of third-party providers (including cloud hosting, AI model providers, payment systems and telecom networks).

    21. Governing Law; Dispute Resolution

    21.1. These Terms, and any dispute or claim arising out of or in connection with them or the Services (including non-contractual disputes), are governed by the laws of India.

    21.2. Any dispute arising out of or in connection with these Terms or the Services shall first be attempted to be resolved amicably by written notice to the Company. If not resolved within 30 days, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by mutual agreement of the parties (failing which, in accordance with that Act). The seat and venue of arbitration shall be Bareilly, Uttar Pradesh, India; the language shall be English; and the award shall be final and binding. Each party shall bear its own costs unless the award provides otherwise.

    21.3. Subject to Section 21.2 and to any non-waivable rights you may have under applicable consumer-protection law, the courts at Bareilly, Uttar Pradesh, India shall have exclusive jurisdiction.

    22. General Provisions

    22.1. Entire agreement. These Terms, together with the Privacy Policy and any additional terms under Section 1.3, constitute the entire agreement between you and the Company regarding the Services and supersede all prior understandings.

    22.2. Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force.

    22.3. No waiver. The Company's failure to enforce any provision is not a waiver of its right to do so later. Any waiver must be in writing.

    22.4. Assignment. You may not assign or transfer these Terms or your account. The Company may assign or transfer its rights and obligations (including in connection with a merger, acquisition, restructuring or sale of assets) without your consent.

    22.5. Notices. We may give you notices via the Services, push notification, SMS, WhatsApp, email or the contact details you provide. Notices to the Company must be sent to contact@edulevel.ai or the registered office address stated above.

    22.6. Language. These Terms are drafted in English. Any translation is for convenience only; the English version prevails.

    22.7. Relationship. Nothing in these Terms creates any agency, partnership, employment, joint venture or fiduciary relationship between you and the Company.

    23. Grievance Officer and Contact

    In accordance with applicable Indian law, the contact details of the Grievance Officer are:

    • Name: Yavar Izhar
    • Designation: Grievance Officer, APEXLEVEL TECHNOLOGIES PRIVATE LIMITED
    • Email: yavar@edulevel.ai

    The Grievance Officer will acknowledge and address complaints within the timelines prescribed under applicable law. For general support, contact contact@edulevel.ai.

    By using EduLevel, you acknowledge that you have read, understood and agreed to these Terms and Conditions and the Privacy Policy.